How can we help?

Write to us at support@cloudbun.app. A real person reads every email, usually within a couple of days. It helps to include your phone model and, if you have one, your friend code.

If you're in danger right now, call your local emergency number. For someone to talk to, open Settings › Support and helplines in the app, or visit findahelpline.com for free, confidential helplines near you.

Questions people ask

My cloudbun noticed something I didn't do.

In the recap, switch off anything that's wrong before you tap Collect. Nothing is paid for switched-off items.

Why does my cloudbun say it's keeping simpler notes?

Free accounts get 5 smart check-ins a month, where your cloudbun reads your whole day when you wrap up or tap Read my day. After that, when you're offline, or with smart reading switched off, your cloudbun still listens, still pays your check-in, and makes simpler guesses on your phone. Cloudbun Plus raises this to 10 smart check-ins a day.

How do I cancel Cloudbun Plus?

Subscriptions are managed by your store. On iPhone: Settings › your name › Subscriptions › Cloudbun. On Android: Google Play › your profile › Payments and subscriptions › Subscriptions › Cloudbun. Cancel at least 24 hours before it renews.

Can I get a refund?

Payments go through Apple or Google, so refunds do too. On iPhone, use reportaproblem.apple.com. On Android, use Google Play's refund request, or email us and we'll help.

My purchase didn't arrive.

Open Cloudbun Plus in the app and tap Restore, making sure you're signed in to the same Apple or Google account you bought with. Still missing? Email us with the date and the store's order number.

I'm moving to a new phone.

While you're signed in, Cloudbun keeps a private backup of your island and journal. On the new phone, sign in with the same Apple or Google account and tap "Bring it back" (during setup, "I've played before"). You can also keep a copy with Settings › Privacy and your data › Export my data.

How do I remove a friend?

In Friends, tap the three dots next to them and choose Unfriend. Block stops them adding you, visiting or sending you anything (they aren't told), and Report lets you email us what happened.

How do I delete my account?

In the app: Settings › Privacy and your data › Delete my data. Full steps, and how to ask by email, are on Delete your account.

Something looks broken.

Email us what happened and a screenshot if you can. If Settings › Privacy and your data › Send crash reports is on, we may already have the crash (never what you write).